When customer service fails, bad things happen. My story could have ended up a lot worse. I rented a car recently from Dollar Car Rental at Kansas City airport. Now, before you start whispering to yourself, “well, that was probably you…
Read More
Last week, I witnessed some magic. No, it wasn’t David Blaine escaping from a gyroscope. It was watching two completely separate dental practices merge into one, incredible collaboration. When Dr. Patrick M set out to expand his denta…
Read More
You may have noticed that the blog has been a little quiet the last couple of weeks. On March 18th, my hero passed away. I could say it was sudden but he had been suffering from lung cancer for the last 16 months. It wasn’t supposed to…
Read More
Lead Clinical Consultant
abachman@desergo.com