Is Your Hygiene Department Working With You Or Against You?

From what you put in it to how well you care for it, oral hygiene is vital to the overall health of your patients. I hope we’re all on the same page. What if I said, “A dental hygienist is crucial to the success of any dental practice.…

Don’t Be Fooled By “Free Dental Office Designs”

Not all building designers can design a dental practice. And not all dental office designers get it right. In fact, most don’t. There is always some kind of fudged up, discombobulated attempt at making the most out of a space. After th…

When Customer Service Fails, Trust Is Thrown Out the Window

When customer service fails, bad things happen. My story could have ended up a lot worse. I rented a car recently from Dollar Car Rental at Kansas City airport. Now, before you start whispering to yourself, “well, that was probably you…

Last Week, I Witnessed Some Magic: A Dental Practice Merge

Last week, I witnessed some magic. No, it wasn’t David Blaine escaping from a gyroscope. It was watching two completely separate dental practices merge into one, incredible collaboration.  When Dr. Patrick M set out to expand his denta…

Do You Have A Hero? I’d Like To Tell You About Mine

You may have noticed that the blog has been a little quiet the last couple of weeks. On March 18th, my hero passed away. I could say it was sudden but he had been suffering from lung cancer for the last 16 months. It wasn’t supposed to…

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